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Shipping Information
The shipping rates as calculated in our
shop cart are the actual “real time” rates established by the USPS and UPS.
We include a small handling charge to cover order processing, shipping
materials, our time to pick, pack, and deliver to the post office.
We do not use FEDEX. Also, when
comparing UPS two and three day rates to the rates provided by the US Postal
Service, we have found that rates from the US Postal Service are lower. Plus
US Postal Service delivers on Saturday at no extra charge. Also, be aware
that if we are shipping UPS ground packages from California and destinations
located east of the Rockies it generally are at least 4-5 days and Florida
may take 6 days.
We make every effort to ship within two days of receiving your order.
Holiday periods or orders with incomplete information may take longer.
All regular orders shipped to the continental U.S., Alaska, Hawaii and Guam
are shipped via United States Postal Service (USPS) Priority Mail unless you
specify otherwise. Depending on your location, most orders arrive to
you within 2 – 3 days from the time we ship. Christmas holiday
shipments may require an extra day or two depending on how busy the post
office becomes. International orders are shipped via U.S. Post Office
Global Priority or Global Express (whichever is cheaper). Generally
this takes four to six days but can be more if your location is remote or
your local customs agency delays it. Please also be aware that some
countries impose import taxes.
EXPEDITED SHIPPING
We understand that some customers may
want expedited or overnight shipping. We often cannot make Express or
UPS Next Day cut off times due to circumstances beyond our control at this
time. Most customers urgent shipping needs can be met by informing us
of the date you need it by in the comments section of the checkout process
and also stating that “this is an urgent order...I need it by XXXX”.
We make every effort to get the order out the the following day. For
example, if you place an order on Monday, we will process it Monday
evening and it will go out on Tuesday morning. You will receive it on
Wednesday.
LOST
ORDERS
WE ARE NOT RESPONSIBLE FOR LOST ORDERS
ONCE THEY HAVE SHIPPED. If you have not received your order within a
week of confirmation of shipment, email us regarding your situation and we
will research and consider solutions. We reserve the right to refuse
refund or reshipment. We make every effort to send you a delivery
confirmation tracking number so you can track the package.
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