Shipping Information

The shipping rates as calculated in our shop cart are the actual “real time” rates established by the USPS and UPS.  We include a small handling charge to cover order processing, shipping materials, our time to pick, pack, and deliver to the post office. 

We do not use FEDEX.  Also, when comparing UPS two and three day rates to the rates provided by the US Postal Service, we have found that rates from the US Postal Service are lower. Plus US Postal Service delivers on Saturday at no extra charge. Also, be aware that if we are shipping UPS ground packages from California and destinations located east of the Rockies it generally are at least 4-5 days and Florida may take 6 days.

We make every effort to ship within two days of receiving your order.  Holiday periods or orders with incomplete information may take longer.  All regular orders shipped to the continental U.S., Alaska, Hawaii and Guam are shipped via United States Postal Service (USPS) Priority Mail unless you specify otherwise.  Depending on your location, most orders arrive to you within 2 – 3 days from the time we ship.  Christmas holiday shipments may require an extra day or two depending on how busy the post office becomes.  International orders are shipped via U.S. Post Office Global Priority or Global Express (whichever is cheaper).  Generally this takes four to six days but can be more if your location is remote or your local customs agency delays it.  Please also be aware that some countries impose import taxes.

EXPEDITED SHIPPING

We understand that some customers may want expedited or overnight shipping.  We often cannot make Express or UPS Next Day cut off times due to circumstances beyond our control at this time.  Most customers urgent shipping needs can be met by informing us of the date you need it by in the comments section of the checkout process and also stating that “this is an urgent order...I need it by XXXX”.  We make every effort to get the order out the the following day.  For example, if  you place an order on Monday, we will process it Monday evening and it will go out on Tuesday morning. You will receive it on Wednesday.

WARM WEATHER SHIPPING

During warm weather (usually June through September) we recommend chocolate be shipped via "Next Day Air" to Southern states/regions.  This may result in additional shipping charges.  Please be advised we may have to hold shipment to avoid weekend or holiday delays, but if so, we WILL advise you in advance! Note that properly handled, chocolate may be melted and re-melted literally hundreds of times without impacting the quality. It is not at all necessary that it be shipped in an expedited way unless actual melting temperatures are anticipated. If some softening/sticking of the chocolate occurs, it will not impact the quality.

LOST ORDERS

WE ARE NOT RESPONSIBLE FOR LOST ORDERS ONCE THEY HAVE SHIPPED.  If you have not received your order within a week of confirmation of shipment, email us regarding your situation and we will research and consider solutions.  We reserve the right to refuse refund or reshipment.  We make every effort to send you a delivery confirmation tracking number so you can track the package.