RETURN AND REFUND POLICY

Please choose items carefully to avoid disappointment.  If we have shipped the wrong product, email us and request exchange or refund.  We reserve the right to refuse refunds and returns for food items and candy molds.  Other items must be in new, unused condition and returned with 14 days of delivery.  All requests for credit, refund or exchange is at our discretion and must be done in writing via email to info@candyplus.net.  Return shipping is customer's responsibility and is not refundable.

BACKORDER POLICY

Our inventory turns over rapidly and occasionally it is possible that we have filled orders prior to yours and will not have all of the products you have ordered in stock.  This situation would most likely occur with orders sent through the mail or via fax or with orders not run through our online shop cart.  We apologize for this inconvenience.  Generally we replenish inventories for most items within two to three weeks and will send backordered items at that time. 

 SPECIAL REQUESTS AND OTHER INQUIRIES

All requests regarding product, product availability or special requests should be done using info@candyplus.net  Most inquiries will need some research time so please allow at least 24 – 48 hours for us to respond. Please let us know if you need items for a special event so we can get information to you as quickly as possible mark the message as urgent in the subject line and we’ll respond as soon as possible.  Please make sure we have a telephone number to call should there be questions.  Thank you for shopping with Candy Plus.  We love to  hear suggestions to make our site better and our customer service to you the best!